CWL is introducing the concept of the Balanced Scorecard as a core management system to develop the capabilities needed to prosper in the future. CWL recognises that our success is dependant on our customers own success and as such, the management system is intended to create a unity of purpose and actions together with our clients.
The Carrington Balanced Scorecard concept is divided into four main areas:
CWL understand that our success is linked to that of our customers. We aim to building strong partnerships based on service, trust and reliability. Customer satisfaction, growth and profitability will be a measure of our performance and customised to our target clients.
Customer satisfaction
Customer profitability
On-time-in-full deliveries
Organic revenue growth and strength of partnerships
The basis of CWL security and sustainability is founded on the financial viability of the business. We will use the following financial themes to drive essential financial health of the business.
Increase Economic Value Added (EVA)
Improvement in cost and productivity performance
Growth of revenue and mix through expanding product and service offerings
Benchmarking and tracking CWL performance and progress in manufacturing and delivery operations is vital to our objective of achieving best-in-class status in the wire industry. We will use the following key performance instruments to ensure objective performance assessment.
CWL want our employees to have ample opportunities to grow their skills and play an effective role in the business, in an environment that is inclusive, open, safe and fair. We will use the following key performance instruments to develop talented, mobile and flexible cross functional teams to interact both internally and externally to identify customer needs and solutions through innovation and focus.
